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FAQ

Your questions to us

Find here the most important answers to your questions.

Contact

You can reach our SOVAZ customer service team by email at info@sovaz.es, by phone at +34 645 223 543, or through the live chat on our website. Our dedicated team is available 24/7 to assist you with any questions or issues.

We are committed to providing quick and effective solutions to ensure your satisfaction.

You can reach our customer service team via email at info@sovaz.es, by phone at +34 465 223 543, or through the live chat on our website or via WhatsApp. Our dedicated team is available almost around the clock to assist you with any questions or issues.

We are committed to providing quick and effective solutions to ensure your satisfaction.

After ordering, the packages are usually dispatched or delivered on the same day or the next day. If you need it urgently, please send us a message. We will do our best to deliver to you promptly.

Our cans combine lightness with maximum safety: they are shatterproof, food-safe, and showcase your product perfectly through high transparency. Additionally, you save real money on shipping due to the low weight and contribute to the environment, as the cans are 100% recyclable.

We provide you with a 12-month guarantee. After the guarantee period, we will consider each request on a goodwill basis. For the duration of any potential repair, you will receive a replacement machine.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the purchase receipt or proof of purchase. Refunds will be processed within 5–7 working days of receiving the returned item.

We offer discounts on orders of larger quantities of PET cans to commercial customers, which you will receive after registration.


This is possible upon request and with a minimum order of 25,000 units. We offer a concept with all its facets. From the cans, to the machine, the recipes, marketing, promotional materials, the sales team, and the service. You don't have to design everything yourself. Become a partner in a strong community. You are not alone.

The recipes have been meticulously developed and tested. As your customers perceive SOVAZ as a brand and expect the same quality at all sales points, it would be unwise to change the recipes. However, to allow you to be creative, we offer the Surprise Box. Let your creativity run free.

We have a large warehouse on the Costa del Sol and maintain a minimum stock to ensure we can supply you quickly even during the peak season. We store up to 40,000 cans with logo and print.

The warranty covers manufacturing and material defects under normal use. Wear and tear, improper use, accidents, and unauthorised repairs are excluded from the warranty.

  • The cans are manufactured in Europe and are subject to the strict EU Plastic Regulation 10/2011 for child-safe beverages, without Bisphenol A (BPA). A regularly recurring inspection ensures the quality of SOVAZ cans.
Logo SOVAZ an der Costa del Sol

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General information about the concept

  • What exactly is SOVAZ? SOVAZ is a holistic gastronomy concept that combines fresh, healthy drinks with an interactive experience. The centrepiece is "The Clear Can" – a crystal-clear can that is filled live before the customer's eyes and sealed in just 3 seconds.


  • What does the name SOVAZ stand for? The name is a protected trademark and is derived from the Spanish words "SOL" (sun) and "VASO" (vessel). It symbolises the perfect refreshment experience under the sun.


  • What does "Shake it – Drink it" mean? It is our interactive ritual: the guest shakes the freshly sealed can themselves ("Shake it") to perfectly mix the natural ingredients, and then enjoys the full flavour ("Drink it").


Technology & Hardware

  • How does the can sealer machine work?Our professional sealing machine seals the can with an aluminium lid. The process is hygienic, waterproof, and takes only 3 seconds.


  • Is the machine safe and certified?Yes, all our machines are CE certified and are additionally inspected and approved by theInspección y Control Andaluz S.L.How much space do I need for the device?


  • The machine is very compact and space-saving, measuring only 220×400 mm – ideal for tight beach huts or small bars. The machine is very compact and space-saving with dimensions of just 220×400 mm – ideal for tight beach huts or small bars.


The 'Clear Can' & Sustainability

  • What material are the containers made of? We use crystal-clear rPET, which is made from 30% recycled material. The material is not only lightweight and shatterproof, but also 100% recyclable.


  • Are the cans health-safe?Absolutely. Our cans comply with the Plastic Regulation (EU) 10/2011 and are explicitly approved for food use. They are guaranteed to be free from Bisphenol A (BPA), PVC, or heavy metals.


  • What sizes are available?We offer three practical sizes: 250 ml (ideal for iced coffee), 315 ml (the all-rounder), and 500 ml (for big thirsts).


Recipes & Ingredients

  • What drinks can I offer?Our portfolio includes over 50 non-alcoholic recipes. These include classics such as theAndalusian mint tea, Costa del Sol Citrus Teaor modern variants such asMatcha with coconut milkandiced coffee with oat milk.


  • Are the drinks healthy?Yes, we focus on natural ingredients, low sugar, and often use unsweetened milk alternatives like pea or oat milk.


Partnership & Business

  • Do I need to have a large stock?No, we deliver 'just-in-time'. We only recommend keeping a small stock of about 1,000 to 1,500 cans on-site to accommodate fluctuations.


  • Do you offer training?Yes, we train your team in proper customer engagement, preparation, and provide upselling tips for maximum success.


  • Can I also rent the machines?Yes, we offer flexible rental options that are perfect for testing or seasonal needs.


Do you have any further questions? Contact us directly via our form or on WhatsApp at +34 654 223 543. We are happy to help you turn your location into the new summer hotspot!

 

 

Responsibility step by step

Responsibility step by step. Sustainability is a process for us at SOVAZ. That’s why our cans are already made from 30% recycled rPET. By using recycled materials, we reduce the use of new plastic and actively lower our CO₂ footprint. The goal? To continue closing the loop. After consumption, each can is of course 100% recyclable – for the next round in the recycling system.

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