Privacy Policy

Privacy Policy – SOLVASO Concept S.L.

1. Data Controller

• Holder: SOLVASO Concept S.L.

• NIF: B26763870

• Address: Benalmádena, Málaga, Spain

• Email: info@sovaz.es

• Phone/Mobile: +34 654 223 543

• Website: https://www.sovaz.es

2. Purpose of Data Processing

We process the personal data provided by interested parties for the following purposes:

• Commercial management: To manage orders for sealing machines, rPET cans, and ingredients (milk, coffee, etc.).

• Customer service: To respond to inquiries about the SOVAZ concept and provide non-binding advice.

• Training and support: To organise on-site training sessions for the use of machinery.

• Marketing: Sending information about recipes, marketing materials and viral news (provided we have your consent).

3. Legitimacy

The legal basis for processing your data is:

• Execution of a contract: For the purchase or rental of machinery and supply of products.

• Consent of the data subject: For sending commercial communications and using images on social media (Instagram, TikTok, Facebook) for promotional purposes.

• Legitimate interest: To ensure the security of our transactions and improve the quality of our services.

4. Data Retention

• Personal data will be retained as long as the business relationship is maintained.

• Once the relationship has ended, the data will be kept blocked for the legal limitation periods to address possible liabilities (tax, commercial, etc.).

5. Recipients of the Data

Your data will not be transferred to third parties, except for legal obligations or when necessary for the provision of the service:

• Logistics providers for the 'Just-in-Time' supply of goods.

• Financial entities for the management of collections and payments.

• Competent public bodies (such as Inspección y Control Andaluz S.L. for machine certification).

6. User Rights

You have the right to:

• Accessyour personal data.

• Rectifyinaccurate data.

• Request its deletionwhen they are no longer necessary for the purposes collected.

• Objectingto the processing of your data.

• Requesting the portabilityof your data in electronic format.

To exercise these rights, you can send an email toinfo@sovaz.esattaching a copy of your ID or equivalent document.

7. Data Security

SOLVASO Concept S.L. implements the necessary technical and organisational measures to ensure the security of your data and to prevent its alteration, loss or unauthorised processing, in accordance with the quality standards of the SOVAZ concept.

We are pleased about your interest in our online shop / website. The protection of your privacy is very important to us. Below we provide you with detailed information on how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred, and the requesting provider (access data) and documents the access.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our services. This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in a correct representation of our offer within the framework of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.

2. Data Collection and Use for Contract Processing

We collect personal data when you provide it to us in the context of your order or when you contact us (e.g. via contact form or email). Mandatory fields are marked as such, as we require this data for the processing of the contract or for handling your inquiry, and you will not be able to complete the order or send the inquiry without providing this information. The data collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and handling your inquiries. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of any tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve a further use of data that is legally permitted and of which we inform you in this statement.

3. Data transfer

To fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we will pass your data on to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we will pass the payment data collected for processing payments to the bank responsible for the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service. In part, the selected payment service providers also collect this data themselves, provided you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. The privacy policy of the respective payment service provider applies in this respect. Data is temporarily stored on the following platforms: roomraccoon.de. Roomaccoon is a service provider that manages bookings.

4. Email newsletters and postal advertising

Postal advertising and your right to object

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to safeguard our overriding legitimate interests in a promotional approach to our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Data use in payment processing

As far as you have given us your explicit consent in accordance with Art. 22 para. 2 lit. c GDPR, we reserve the right to obtain an identity and credit check from service companies specialised in this area (credit agencies). We will transmit your personal data required for a credit check to the following company/companies:

SCHUFA Holding AG

Kormoranweg 5

65201 Wiesbaden

Creditreform Boniversum GmbH

Hellersbergstraße 11

41460 Neuss

CRIF Bürgel GmbH

Radlkoferstraße 2

81373 Munich

arvato infoscore GmbH

Rheinstraße 99

76532 Baden-Baden

Appropriate measures to safeguard your rights, freedoms, and legitimate interests will be taken into account. You have the opportunity to express your viewpoint and contest the decision by contacting the contact option described below. After the complete processing of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve a further use of data that is legally permitted and of which we inform you in this statement. You can revoke your consent at any time by sending a message to the contact details provided below. This may result in us being unable to offer you certain payment options.

6. Cookies

To make visiting our website attractive and to enable the use of certain functions to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our predominant legitimate interests in an optimised presentation of our offerings in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the browser session ends, that is, after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognise your browser on your next visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser. You can set your browser to be informed about the setting of cookies and to decide individually on their acceptance or to exclude the acceptance of cookies for certain cases or generally. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for the respective browsers under the following links:

Internet Explorer™:

Safari™:

Chrome™:

Firefox™

Opera™ :

If cookies are not accepted, the functionality of our website may be limited.

7. Use of Google Webfonts (local hosting)

This page uses so-called web fonts provided by Google for a consistent display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

You can find more information about Google Web Fontshereand in theprivacy policyof Google.

8. Contact options and your rights

As a data subject, you have the following rights:

• according to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• according to Art. 16 GDPR, the right to request the immediate correction of inaccurate or completion of your personal data stored with us;
• according to Art. 17 GDPR, the right to request the deletion of your personal data stored with us, unless further processing is necessary
  - for the exercise of the right to freedom of expression and information;
  - for the fulfilment of a legal obligation;
  - for reasons of public interest or
  - for the assertion, exercise or defence of legal claims
  is required;
• according to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, to the extent that
  - the accuracy of the data is contested by you;
  - the processing is unlawful, but you refuse its deletion;
  - we no longer need the data, but you need it for the assertion, exercise or defence of legal claims or
  - You have lodged an objection to the processing in accordance with Article 21 GDPR;
• in accordance with Article 20 GDPR the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller;
• in accordance with Article 77 GDPR the right to lodge a complaint with a supervisory authority. In general, you can contact the supervisory authority of your usual place of residence or workplace or our company's registered office.

If you have any questions regarding the collection, processing, or use of your personal data, requests for information, correction, blocking, or deletion of data, as well as the withdrawal of consents granted or objections to a specific use of data, please contact us directly using the contact details in our imprint.

9. Right to Object

Insofar as we process personal data as explained above to safeguard our overriding legitimate interests in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for the purposes of direct marketing, you may exercise this right at any time as described above. If the processing is for other purposes, you have a right to object only if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defence of legal claims.

This does not apply if the processing is for the purposes of direct marketing. We will not further process your personal data for this purpose.